Welcome to the Gallus.lk Help Center!
We’re here to make your shopping experience smooth, easy, and worry-free. Whether you have questions about orders, payments, delivery, or returns, you’ll find everything you need right here.
If you still need assistance, our support team is always ready to help.
1. Orders & Payments
How do I place an order?
Browse our categories, add products to your cart, and proceed to checkout.
You can pay using Cash on Delivery (COD) or available online payment methods.
Can I change or cancel my order?
If your order hasn’t been shipped yet, we can help you modify or cancel it.
Contact us immediately at sales@gallus.lk.
What payment methods do you accept?
-
Cash on Delivery (COD)
-
Online payments (if enabled)
2. Delivery Information
Where do you deliver?
We deliver islandwide across Sri Lanka.
How long does delivery take?
Delivery usually takes 2–5 working days, depending on location.
How can I track my order?
Once your order ships, you will receive a notification.
If you need help, contact sales@gallus.lk.
3. Returns & Refunds
What is your return policy?
If you received a damaged or incorrect product, you can request a return or replacement.
Please visit our Refund Policy page for full details.
How do I request a return?
Email sales@gallus.lk with:
-
Your order number
-
Product name
-
Issue details
-
Photos (if applicable)
4. Account & Support
Do I need an account to shop?
No — you can checkout as a guest.
Creating an account helps you track orders faster.
How do I contact customer support?
For any help, reach us at:
📩 sales@gallus.lk
Support hours: 9:00 AM – 6:00 PM (Mon–Sat)
5. Product Information
Are your products genuine?
Yes, all pet food, accessories, and agri products at Gallus.lk are sourced from trusted brands and suppliers.
What if I have questions about product usage?
Check the product description or email us at sales@gallus.lk — we’re happy to advise.
6. Common Issues
I received the wrong item
We will replace it immediately at no cost. Contact sales@gallus.lk with your order number.
My product arrived damaged
Send photos to sales@gallus.lk and we will arrange a replacement or refund.
I can’t complete checkout
Try refreshing the page or using a different browser.
If the issue continues, email sales@gallus.lk for assistance.
We’re Here to Help
Your satisfaction matters to us.
If you need any assistance, don’t hesitate to reach out.